Terms & Conditions

1. Who provides the service

SenCareVet is the trading name used by Agata Rybicka, an independent service provider based in Switzerland.

2. What a consultation includes

A consultation is a private, 45-minute online video conversation in English with Dr. Agata Rybicka. Topics include senior pet care and healthy aging, cancer patient owner support, and pet loss and grief support.

The service provides education, practical guidance and emotional support for pet owners. SenCareVet does not provide medical diagnoses, prescribe treatments, or replace veterinary care. Decisions about your pet’s diagnosis and treatment should be made with your pet’s veterinarian.

This is not an emergency service. For an urgent concern about your pet’s health, contact your veterinarian or a local emergency veterinary service. Every pet’s circumstances are different; specific outcomes cannot be guaranteed.

3. Booking and attending

Choose an available time in the Cal.com booking calendar and provide accurate contact details, your consultation topic, and the requested information about your pet. Please check the appointment date and selected time zone before confirming.

Availability follows Europe/Zurich time, including the seasonal change between CET and CEST. The calendar and confirmation may show the appointment in your own selected time zone.

You need a suitable device, a reliable internet connection, and working audio and video. Join using the link in your confirmation email. Please arrive on time; a late arrival does not extend the agreed end time.

4. Price and payment

The fee is €200 for a 45-minute consultation. Payment in EUR is required when booking and is processed through Stripe via Cal.com. A temporarily held time while payment is pending is not confirmation of a paid appointment.

Check the final amount in the payment form before paying. Currency conversion or other fees charged by your bank or card provider are governed by your agreement with that provider.

Your booking confirmation is sent by email and includes the appointment details and video link. Contact a.rybicka@sencarevet.com if you need help with billing or a payment receipt.

The alternative email enquiry form on our website sends an enquiry only. It does not reserve a time or collect a payment.

5. Cancellations, changes and refunds

If you cancel at least 2 calendar days before the scheduled consultation, you are eligible for a refund. Use the cancellation link in your confirmation email. If you need help, contact a.rybicka@sencarevet.com promptly.

Later cancellations are not eligible for an automatic refund under this cancellation policy. Any mandatory consumer or withdrawal rights that apply to you remain unaffected.

Requests to change an appointment are subject to availability. Use the rescheduling link in your confirmation email or contact us.

If Agata cancels the consultation, you may choose a new available appointment or a full refund. If a technical problem prevents us from providing the consultation, contact us so we can arrange an appropriate solution, including a replacement appointment or refund for a service that cannot be delivered.

Refunds are processed through the original payment method. The time until funds appear in your account depends on the payment provider and your bank.

6. Your statutory rights

The cancellation policy above is additional to any mandatory rights you have under applicable consumer law. Nothing in these terms limits a statutory right to withdraw, a legally required refund, or liability that cannot lawfully be excluded.

If you wish to exercise a statutory right, contact a.rybicka@sencarevet.com with your booking details.

7. Your information

We use your information to arrange and provide the consultation, communicate with you and handle payments, cancellations and refunds. Please read our Privacy Policy for details of the booking, payment and video providers involved.

Recording is not part of the advertised service. Any proposed recording must be discussed and agreed in advance.

8. Questions or complaints

Contact a.rybicka@sencarevet.com with your booking reference or appointment date and a description of the issue. We will review the issue and discuss an appropriate resolution with you.

9. Applicable law and updates

Swiss law applies, subject to any mandatory consumer protection or jurisdiction rules that apply to you. We may update these terms for future bookings. The terms in effect when you book apply to that booking.